Ice Cool Services is unique in being both an ice machine manufacturer and ice machine service provider (UK mainland). This is a great strength allowing factory trained Technicians equipped with comprehensive van stocks to complete repairs on a first fix basis. Where this is not possible a loan machine can be fitted ex-van stock whilst the failed machine is returned to the “Bicester” factory for repair. This facility is especially important concerning refrigeration repairs to ‘HC’ charged systems where for safety reasons no “hot-works” are actioned on site.
Service management is both responsive and flexible offering a variety of service options to suit the customer. All calls are computer logged using bespoke soft-ware allowing performance parameters to be monitored both for internal and customer information, most importantly “key performance information”.
ICS are able to demonstrate compliance with the latest Health and Safety/COSH and Public Liability Insurance requirements. All ICS Technicians hold an appropriate “Skill Card”.
Completing the service and support package is the ability to refurbish machines to original factory specification and compliance to include 12 months warranty.